Refund policy

Any defects or damages to goods should be reported to Living It Up in writing as soon as reasonably practicable after receiving the goods. Letters address to: Unit 3, 5 Knights Close, Thurmaston, LE4 8EW; or email info@livingitup.co.uk

In addition to your statutory rights, Living It Up goods are guaranteed against defects in materials or faulty workmanship for 24 months from the time they are delivered. The wood frames for beds and sofas have a 10 year guarantee.  This does not include products from our clearance or ex display range.  In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then Living It Up will cover any costs incurred as a result of the need to exchange goods including transportation costs.  We do not arrange for replacement parts to be assembled for the customer and will not cover the cost if the customer wishes to source their own tradesperson to do so.

If you wish to make a claim then please contact us at info@livingitup.co.uk with images and a description of the issues for us to review.  If a repair is not possible a replacement will be offered, if a suitable replacement is not available then a refund will be offered.  After 12 months use, we reserve the right to deduct a reasonable amount with the amount of use you have had from the product.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive.

The customer has the right to return goods to Living It Up provided notification of your intention to return the goods is provided in writing within 14 days of delivery.

Should the customer wish to return the goods within the 14 day cooling-off period then it is the customers' responsibility to return the item to the Living It Up warehouse in a resalable condition and at their own cost.  Any items found to be dirty or soiled will need to be professionally cleaned and these costs will be deducted from the final refund.

Living It Up recognises that, for many customers, it will not be possible to arrange transport themselves and in these cases our staff can arrange collection during our business hours, if requested. Where Living It Up is required to arrange the collection, then a collection charge will be levied. This amount is to cover the cost of disassembly, repacking and returning the order back to our warehouse.

Refunds can only be processed to the original payment method used at the time of purchase.

Customer cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013:

    • Your Right To Cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

    • Your Right To Refund

You will receive a refund on your order within 14 days of Living It Up receiving your goods. We are within our rights to deduct from a customer refund if the value of the goods has been reduced as a result of the goods being handled more excessive than necessary. You will be refunded the amount of your item(s).